Mortgages, pensions, investments and protection, explained in plain English from our offices in Ellon, Aberdeen, Wick, Wetherby and Wilmslow. Your first meeting is free.
“I set up the firm in 2011. Today you can speak to me or one of our 14 advisers, not a call centre.”
Straight answers to the questions people ask us most. If yours is not here, call us or send a message.
Is the first meeting free?
Yes. Your first meeting is free and there is no obligation. We use it to understand what you need and explain how we can help.
How do I get started?
Call your nearest office or send us your name and number using the form on this page. An adviser will call you back to arrange your free first meeting.
What can you help me with?
Mortgages, life insurance and income protection, pensions and retirement planning, investments, and ISAs. Many clients come to us for one thing and we look at the rest of their finances at the same time.
Are you independent financial advisers?
Yes. We give independent financial advice, which means we can recommend products from across the market rather than from one provider.
Who will I speak to?
Phil Anderson or one of our qualified mortgage and financial advisers, not a call centre.
How long have you been established?
Phil Anderson set up the firm in Ellon in October 2011. Phil has worked in financial services for more than 25 years.
Where are your offices?
Ellon (head office), Aberdeen and Wick in Scotland, and Wetherby and Wilmslow in England. We also have advisers based in Inverness, South Queensferry and Hamilton.
Do I need to live near one of your offices?
No. As well as meeting in person, we meet clients by phone, Zoom, Teams and WhatsApp, so you can speak to an adviser from wherever you are.
Can you come to my home?
Yes. Home and evening visits are available by appointment, and we also meet by phone, Zoom, Teams and WhatsApp.
What are your opening hours?
Our offices are open 9am to 5pm, Monday to Friday. Evening appointments are available on request.
What do I need to bring to my first meeting?
Nothing is essential. If you have them, recent payslips, bank statements and details of any existing mortgages, pensions or policies help us give you answers sooner.
How much does mortgage advice cost?
We charge £250 when you apply for a mortgage to buy a property and £100 for a remortgage, refunded in full if the lender rejects your application.
Can you help if my situation is not straightforward?
Yes. Alongside first homes and remortgages, we arrange mortgages for contractors, expats, foreign nationals, self-build, guest houses and B&Bs, commercial property and overseas homes.
Do you arrange buy to let mortgages?
Yes, for individual landlords and for limited company buy to let.
Do you offer equity release?
Yes, equity release is one of our mortgage specialisms. We will give you a personalised illustration so you understand the features and risks before you decide.
Do you advise employers?
Yes. We help employers set up and review workplace pensions and group personal pensions, meet their auto enrolment duties and plan employee benefits.
Are you regulated?
Yes. Phil Anderson Financial Services Ltd is authorised and regulated by the Financial Conduct Authority, FCA number 631218. You can check us on the Financial Services Register.
Have you won any awards?
Yes, including Best Financial Advisers to Work For at the Professional Adviser Awards 2026, Best Financial Advisory Firm at the Northern Scotland Finance Awards 2016 and the Northern Star Business Award 2018. Jake Crossley was named Money Marketing’s Young Financial Planner of the Year in 2025.
Do you have a podcast?
Yes. Phil hosts The UK Personal Finance Show, a weekly podcast that answers listeners’ money questions in plain English. All episodes are on our podcast page.
How do I make a complaint?
Write to or call Phil Anderson at 8 Bridge Street, Ellon, AB41 9AA, 01358 268166. If we cannot resolve it, you may be able to refer it to the Financial Ombudsman Service.
Let’s talk about your money
Tell us a little about what you need and a qualified adviser will call you back. Your first meeting is free, with no obligation, at home, in one of our five offices or by video.
“We were on a very tight deadline and Neil made it his priority to get our mortgage set up quickly and efficiently.”
Alana, Aberdeen
“My promise: honest, independent advice in plain English, from an adviser who does what they say they will do.”
Phil Anderson
Laura Stephen
Lewis Jackson
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